This returns and refunds policy explains what we do if something is wrong with your order. We make surgical instruments to order, and we inspect every piece before dispatch. However, if a problem does happen, we will put it right.

How we put things right

We ship to customers all over the world. Sending instruments back to Pakistan usually means paying import duty and government fees. For this reason, we do not ask you to send faulty items back. Instead, you send us proof of the fault, such as clear photos or a short video. Once we check the proof and approve your claim, we give you a free replacement piece in your next order.

We also do not give cash refunds, because we cannot send payments back to customers. So a free replacement in your next order is our remedy for every approved claim. This policy forms part of our terms and conditions. It does not affect any rights you have under the law that applies to your purchase.

Warranty: 3 months

Every instrument has a 3-month warranty against defects in material and workmanship. The warranty starts on the date we dispatch your order. If an instrument fails within that time, we add a free replacement to your next order.

The warranty covers cracked or misaligned box joints, failed ratchets, and lifted or chipped tungsten carbide inserts. It also covers corrosion that comes from the steel itself, and blades that do not cut correctly on arrival.

However, it does not cover normal edge wear, damage from dropping, or use outside the intended purpose. It also does not cover corrosion from unsuitable cleaning chemicals or from leaving instruments wet. Finally, it does not cover damage from repair or re-sharpening by anyone else.

Missing, damaged or incorrect items

Please check your parcel against the packing list when it arrives. Is an item missing, damaged in transit, or different from your order? In that case, email us within 14 days of delivery. We will then add the correct item to your next order free of charge.

Change of mind

We cannot accept returns or give refunds if you change your mind about an order. For this reason, please check the pattern, size and quantity carefully before you confirm. You can also ask us for advice before you order.

Custom, OEM and private-label orders

We make custom instruments to your own drawing, pattern or branding. Therefore, we only replace them if they do not meet the agreed specification. We recommend that you approve a sample before a production run. We will supply a sample on request.

How to make a claim

  1. Email info@moshinstruments.com with your order or invoice number, the item reference and a short description of the problem.
  2. Attach clear photos or a short video of the fault. If the parcel arrived damaged, also include photos of the packaging.
  3. Keep the item. You do not need to send it back to us.
  4. We review your claim and reply by email. Once we approve it, we confirm the free replacement for your next order.

When will I receive my replacement?

We note every approved replacement on your account. Then we pack it with your next order, at no extra cost for the replacement piece.

Last updated: 30 September 2026

Questions about returns and refunds?

Mosh Instruments
Nawan Pind, Sialkot 51310, Punjab, Pakistan
Email: info@moshinstruments.com
Phone: +92 311 771 0166